Agenda

The future of Professional Services Automation (PSA) is about evolving beyond ticketing to become an intelligent platform that drives every aspect of your end-user journey. This session will explore how PSA can seamlessly integrate with operations, using AI to empower your team, deliver predictive insights and automate workflows. We’ll also dive into how a ticketless future, powered by collaboration and automation, can streamline user interactions and free your team from manual tasks, allowing IT teams to focus on delivering greater value to your end-users.