Agenda

Join Grant Crough, Founder and CISO of Leap Strategies, and Rufus Feltham, Solution Specialist, Kaseya, as they discuss how building a seamlessly integrated and cohesive operational backbone, powered by AI, empowers teams to consistently deliver high-quality service.

Grant will outline his strategic approach to achieving operational excellence using the IT trifecta—Datto RMM, Autotask, and IT Glue—and share how myITprocess helps transform client relationships from transactional interactions into strategic partnerships.

This session will provide practical insights for MSPs aiming to streamline their operations, improve client engagement, and drive profitability.