Agenda
Unlocking MSP Success with AI and the IT Trifecta: A Partner’s Journey
About
Unlock the full potential of your IT documentation to not only boost technician efficiency but also enhance client relationships. This session will reveal key strategies to establish a strong foundation for your IT documentation practices. Learn how to keep your documentation fresh and valuable by leveraging AI to automate its entire lifecycle and ensuring your company’s first line of defense with always up-to-date passwords. Additionally, discover how to transform IT documentation into a powerful tool for impactful Quarterly Business Reviews, enhancing transparency and client trust.
Join Grant Crough, COO of Leap Strategies, and Nadir Merchant, GM of IT Operations Suite at Kaseya, as they discuss how building a seamlessly integrated and cohesive operational backbone, powered by AI, empowers teams to consistently deliver high-quality service.
Grant will outline his strategic approach to achieving operational excellence using the IT trifecta—Datto RMM, Autotask, and IT Glue—and share how myITprocess helps transform client relationships from transactional interactions into strategic partnerships.
This session will provide practical insights for MSPs aiming to streamline their operations, improve client engagement, and drive profitability.