As General Manager, IT Operations Products, Nadir Merchant leads product strategy and delivery for Kaseya’s IT Glue, myITProcess, Autotask and ConnectBooster. He is also Head of Product for IT Complete, which ensures all Kaseya products are workflow integrated to work together seamlessly, and Kaseya One, which radically transforms the way IT is done with its role-based single pane of glass.

As a leader for IT operations products and a respected engineer, Nadir brings to Kaseya a history of technical leadership and software development experience that complements his enduring passion and keen eye for superior customer experiences. He has a knack for systems thinking and excels at driving operational efficiency and engaging teams. His vision is to empower MSPs and IT teams to execute tasks more efficiently and increase productivity.

Prior to joining Kaseya, Nadir served as Co-Founder and Chief Technology Officer for IT Glue, which was acquired by Kaseya in 2016. In that role, he oversaw all aspects of product conception, management, delivery and promotion; led the engineering team; and was responsible for the success of the business. He spearheaded the company’s second add-on product, Network Glue, which was adopted by more than 1,000 customers in the first year. As CTO, he designed the entire software development, cloud operations and testing processes used by the company and built out the engineering team, which started with only five engineers and grew to over 40.

Nadir began his tech career with IBBS, formerly known as Parasun. He also worked as a DevOps Engineer for Mobidia, which was acquired by App Annie.