Agenda

IT Service Delivery is rapidly changing with the buzz of generative AI continuing to drive adoption of technology by SMBs. The Professional Services Automation (PSA) platform will continue to be front and centre for the IT Team, intelligently orchestrating requests and incidents across an integrated service delivery technology stack and empowering your team to act faster and with more precision. In this session, our team will explore how we expect PSAs to evolve and provide a sneak peek at what you can expect in Autotask and BMS in the coming months and years.