Unpredictable IT environments frustrate everyone with tickets and delays that directly affect your bottom line – and the mood of your employees. This workshop will dive into the importance of standards, evaluation, and strategic planning to your business. Learn about myITprocess – an all-encompassing IT strategic planning solution that will elevate your relationship with your clients.

Kaseya’s Remote IT and Security Management training and certification program is developing the next generation of IT and cybersecurity workforce to power MSPs. The program leverages IT Complete to familiarize IT professionals with the full scope of capabilities needed to have a successful career in the IT and security management space. In this workshop, learn the basics of the “foundations” course to prepare you for further development that will lead to a certification exam.

Wonder what it takes to achieve a CISSP certification? You’ll leave the workshop armed with the knowledge and resources to continue your training to earn the world’s premier cybersecurity certification. Accelerate your cybersecurity career and prove you have what it takes to effectively design, implement and manage a best-in-class cybersecurity program.

Technical expertise gets your foot in the door, but excellent customer service grows your business and creates new opportunities. In this workshop, you will learn how to analyze and understand your customer’s interactions with your company. Continuous improvement in this critical area is vital to your success – equip yourself with the knowledge you need to get rave customer reviews every time!

Time is money. Make the most out of both with Artificial Intelligence to streamline everyday tasks and make your job easier. This will give you the opportunity to build deeper relationships with customers and grow your business. In this workshop, you’ll learn how to leverage industry AI tools to be more effective, including how to enter AI prompts that deliver results.

This workshop is completely dedicated to best practices specific to the MSP environment, including securing client environments, incident response, and compliance with standards like SOC 2 and GDPR. Key topics will include endpoint security management, network segmentation and zero trust, security policy development and enforcement, and client education and security awareness.

Most MSPs fail to grow their business and reach any level of financial freedom because they don’t know how to do marketing the right way. Because of this, they end up supporting a number of low-margin clients who don’t value what they do and won’t pay for critical cybersecurity services, IT upgrades, compliance, and the managed services contracts they need. During this workshop, Robin Robins will give you a proven MSP marketing process that will position you as a trusted authority so that you can attract more high-value, high-paying clients without having to lower your prices, modify your service offering or do a lot of “convincing.”

Kaseya Certified Administrator in​ Kaseya 365 Intergrations | Driving Business Process with Kaseya 365 Automations

This course introduces system admins and technicians to integration workflows for successfully managing, securing, backing up, and automating endpoints. In this course, you will learn about critical integrations, which are foundational to IT and security management. You will also learn how to utilize essential automation within the Kaseya 365 subscription such as True-Sync, One-Deploy, and SmartLook, to streamline workflows, eliminate manual errors, and simplify complex tasks.

The Kaseya Certified Expert (KCE) in IT Glue introduces administrators to best practices when configuring primary integrations to support their business processes. The course provides the opportunity to become KCE certified in IT Glue at a testing center during the event. In this course, students will learn how to integrate IT Glue with Professional Services Automation (PSA) platforms and Remote Monitoring Management (RMM) platforms to drive productivity and profitability. Additionally, students will learn how to best customize integrations and related items to match the charted business-critical paths. This live session provides the opportunity for learners to ask questions and learn how to apply key concepts and configurations.

We strongly recommend completion of the Kaseya Certified Administrator (KCA) in IT Glue program prior to attending this Expert class. Once enrolled you will receive access to this program 45 days prior to the event.

In this training, attendees will learn about the key functions of Datto Continuity including backup processes, integrity backup tests, offsite syncing, and security measurements. We’ll also cover a quick but detailed introduction to Endpoint Backup for PC and Endpoint Backup for Servers.

Learn how to leverage RocketCyber’s Threat Monitoring Platform to detect malicious and suspicious activity across endpoints, network events, and cloud events. This training gives you the chance to become KCA certified in RocketCyber at a testing center during the event and earn a completion badge.

The Kaseya Certified Administrator (KCA) in Datto EDR introduces technicians to best practices when deploying, configuring, and using the platform. Attendees will learn about the key functions of the product, including user management, agent deployment, policy management, and alert familiarization. The training gives you the chance to become KCA certified in Datto EDR at a testing center during the event and earn a completion badge.

The Kaseya Certified Expert (KCE) in Autotask introduces administrators to best practices when customizing the platform to support their business processes. The course provides the opportunity to become KCE certified in Autotask at a testing center during the event.

In this course, students will learn about the platform’s customization, including areas such as Inventory and Procurement, Service Desk, Automation, and Reporting. This live session provides the opportunity for learners to ask questions and learn how to apply key concepts and configurations.

We strongly recommend completion of the Kaseya Certified Administrator (KCA) in Autotask PSA program prior to attending this Expert class.

The Kaseya Certified Expert (KCE) in Datto RMM introduces system engineers and administrators to advanced tools in Datto RMM to help streamline monitoring, patching and automation. Additionally, learners will have the opportunity to become KCE RMM certified at a testing center during the event. In this course, students will learn to apply specific strategies to complex agent deployment and patch management scenarios. Learners will utilize monitoring policies to alert and remediate issues proactively to improve service delivery. This live session provides the opportunity for learners to ask questions and learn how to apply key concepts and configurations.

We strongly recommend completion of the Kaseya Certified Administrator (KCA) in Datto RMM program prior to attending this Expert class. Once enrolled you will receive access to this program 45 days prior to the event.